Legal access, wallets and account records
Our Legal position starts with access: eligibility depends on local law, and the account path may require phone verification before you enter the lobby. We use the details supplied during account creation to connect your profile with activity such as a DANA, OVO, GoPay or QRIS
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transaction, while bank transfer and virtual account references help us match a payment to the correct account. A policy question should include your account identifier and the relevant date, without sending wallet passwords or one-time codes. If a rule changes your access, we use the account
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support route to explain the next step rather than asking you to bypass a restriction. The same policy applies across casino titles, sports markets and account functions, with access shown only where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.